ІІІ Training and Retraining Program of personnel of humanities and social science direction
The address of A. Baitursynov Kostanay State University:
11 00 00, Republic of Kazakhstan, Kostanay, 28 Abay street, (building No. 3).
Work phone: 8 (7142) 55 85 69
Official website: www.ksu.edu.kz
E-mail: prof.raz.ksu@gmail.com
ІІІ Training and Retraining Program of personnel of humanities and social science direction
Educational program
3.1 Psychological ensuring of professional activity of public servants.
Total number of hours - 72 hours.
Training terms - 2 weeks.
Head of the program: L.Ye.Urdabayeva - Head of the Psychology and Pedagogy department
Control form - pass-fail exam.
Purpose: Efficiency improvement of professional activity of public servants by means of development of their psychological and administrative competence at the professional problems’ decision, formation of business success and professional activity, interaction with the population and rational management by human resources, psychological support.
Objectives:
1. Development of theoretical and practical psychology basis of professional activity of public servants;
2. Basis development of management and leadership, management skills by personnel motivation, resolving conflict situations.
3. Basis development of professional career building of public servants, psychology of organization changes.
4. Development of instrumental and technological competence, providing high efficiency of human resources management in system of public service.
Material and technical resources: specialized training audience (№ 102), multimedia complex.
Expected results:
Improvement of core personal, professional and managerial competencies by listeners, which characterized the modern public servant. These include body of knowledge, abilities and practical skills on:
- assessment, development and implementation of professional and personal potential of public servants in professional and official activity;
- organizations of psychological ensuring of acceptance and realization of effective management decisions, prediction of psychological consequences of management decisions and reasons for recommendations about their optimization and effective realization;
- reasons and implementation of effective models of the evaluation of activities efficiency and systems creation of public servants’ motivation;
- establishment, introduction and implementation of effective models of managerial interaction in official activities of public servants;
- zones analysis of conflict interaction in the organization, prediction and prevention of the conflicts in interpersonal sphere and official activities, moderation and conflict management in public service;
- technology management of formation of resistance to stress and effective behavior in stressful situations.
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Topics of courses |
New model’s concept of public service. Psychology of management activity in public service system. Psychological basis of personnel management. Effective business communication in public service system. |
Educational program
3.2 Psychological bases of human resource management.
Total number of hours - 36 hours.
Training terms - 1 weeks.
Head of the program: L.Ye.Urdabayeva - Head of the Psychology and Pedagogy department
Control form - pass-fail exam.
Purpose: Competencies improvement of heads in the field of personnel management.
Objectives:
1. Development of theoretical and practical basis of professional activity psychology of public servants;
2. Basis mastering of management and leadership, management skills by personnel motivation, permission of conflict situations;
3. Basis mastering of professional career building of public servant, psychology of organization changes;
4. Development of instrumental and technological competencies, providing high efficiency of human resource management in public service system.
Material and technical resources: specialized training audience (№ 102), multimedia complex.
Main results of the program:
- improvement of core personal, professional and managerial competencies by listeners
- assessment, development and implementation of professional and personal potential of organization employees
- formation of resistance to stress and effective behavior in stressful situations.
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Topics of courses |
Human and organization’s interaction. Psychological aspects of work with personnel (recruitment, adaptation, development, attestation, dismissal). Self-management and personal efficiency. Goal-setting and time-management. The competency approach in work with the personnel. Competency card. Objective and subjective factors in staff recruitment. Diagnostics peculiarities of professional and personal staff quality. Psychognostic toolbox. Employees classification. Prospects determination of employees. Effective methods of personnel motivation. Determination of real motives and needs of employees, importance of inner motivation. Cards of motivators. Modern forms and methods of personnel consultations. Psychology of big and small groups. Technology of team building. Psychological accompanying of employees. Coaching as an instrument of personnel development. Psychological health of supervisors and staff members. Basis of professional stress - management. Psychoemotional regulation and self-control. |
Educationalprogram
3.3 Effective business communication.
Total number of hours - 36 hours.
Training terms - 1 weeks.
Head of the program: L.Ye.Urdabayeva - Head of the Psychology and Pedagogy department
Control form - pass-fail exam.
Purpose:
- formation of understanding about effective methods of business communication.
- formation and development of practical skills of formation and maintaining of productive contact with companion
- improvement of individual styles of interpersonal interaction and process of information transfer
Objective:
- formation and consolidation of “Effective communication” concept at participants
- development of practical skills of productive interaction’ formation with companion
- improvement of individual communicative styles with purpose of conflicts prevention and stress minimization
Material and technical resources: specialized training audience (№ 102), multimedia complex.
Main results of the program:
- to be aware of communication components and know, on which veracity of transfer and perception of information, strength of the argument depends.
- to learn how to listen and hear the companion, to perceive precisely sense of the message, to distinguish the facts from own interpretations.
- to act constructively in the problem situations, arising in business communication and at negotiations.
- to distinguish manipulations and to effectively combat with it.
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Topics of courses |
Psychology of Communication. Transactional analysis of communication. Peculiarities of presentation and intervention. Communication as a perception of people of each other. Verbal strategies of communication with the audience. Psychology of the hidden control. Technologies of influence in business communication. Nonverbal communication. Technologies of conducting negotiations, meetings, receptions. The conflict – management. Destructive and constructive conflicts. Typology and analysis of the conflicts. Conflict management. Conflicts in different contexts of business relationships. Methods of psychological protection in conflict situations and technology of self-control. Multirole style of the leader as a way of flexible communication in the work with conflicts. Mediation as an effective way of conflict resolution. The effective behavior in conflict and stressful situations. Modern applied psychotechnologies. |